kkff Privacy Policy

1. Introduction

kkff ("we", "us", "our") is committed to protecting the privacy of all individuals who access or use the kkff platform at kkff.today (the "Platform"). This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this Policy carefully to understand our practices regarding your personal data.

This Policy applies to all users of the Platform, including visitors who browse without registering, registered account holders, and players who participate in any games, promotions, or betting markets offered by kkff. By continuing to use the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with this Policy, please discontinue your use of the Platform.

2. Information We Collect

We collect several types of information from and about users of our Platform. This information is collected directly from you when you provide it to us, automatically as you navigate through the Platform, and from third parties such as payment processors and identity verification services. The categories of personal data we may collect include:

• Identity data: full name, date of birth, gender, nationality, and government-issued identification documents (such as national ID card or passport) collected as part of KYC verification.
• Contact data: email address, phone number, and residential address in Bangladesh (including district, division, and city such as Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi).
• Financial data: payment method details used for deposits and withdrawals (including bKash wallet numbers, Nagad numbers, Rocket numbers, and bank account information where applicable), transaction history, and account balance records.
• Technical data: IP address, browser type and version, device type, operating system, time zone setting, browser plug-in types and versions, and other technology identifiers on the devices you use to access the Platform.
• Usage data: information about how you use the Platform, including pages visited, games played, bets placed, session durations, click-stream data, and any interaction with promotions or bonus offers.

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, or biometric data beyond what is strictly required for identity verification purposes. Where we do collect such data, we apply enhanced security measures and process it only as required by applicable law or regulation.

3. How We Use Your Information

kkff uses the personal data we collect for the following purposes. We process your data only where we have a lawful basis for doing so, as described in Section 4 of this Policy:

• Account management: to register and maintain your account, verify your identity, process deposits and withdrawals, and communicate account-related information to you.
• Service delivery: to provide, operate, and improve the games, sports betting markets, and other features available on the Platform, and to personalise your experience based on your usage patterns and preferences.
• Compliance and fraud prevention: to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, responsible gaming obligations, and KYC verification mandates; and to detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Marketing and promotions: to send you promotional communications about bonuses, offers, and events relevant to your activity on the Platform, where you have consented to receive such communications or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.
• Analytics and platform improvement: to analyse usage patterns, diagnose technical issues, and make data-driven improvements to the Platform's content, layout, and performance.

We will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your explicit consent or establishing another lawful basis for the new processing activity.

4. Legal Basis for Processing

kkff processes your personal data only where a lawful basis for doing so exists. Depending on the nature of the processing activity, we rely on one or more of the following legal bases:

• Contract performance: processing necessary to fulfil our obligations to you under the Terms and Conditions, including account registration, transaction processing, and service delivery.
• Legal obligation: processing necessary to comply with applicable laws and regulations, including AML requirements, responsible gaming obligations, and tax reporting duties.
• Legitimate interests: processing necessary for the purposes of our legitimate interests, provided that these are not overridden by your interests or fundamental rights. Our legitimate interests include fraud prevention, security monitoring, and service improvement.
• Consent: where we process your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Sharing Your Information

kkff does not sell, trade, or rent your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy and only to the extent necessary:

• Payment service providers: we share financial data with payment processors such as bKash, Nagad, Rocket, and banking partners solely to facilitate deposit and withdrawal transactions. These providers process your data in accordance with their own privacy policies and applicable financial regulations.
• Identity verification providers: we share identity documents and personal data with KYC verification partners as required to comply with applicable anti-money laundering and responsible gaming regulations.
• Game and technology providers: we may share aggregated usage data (not personally identifiable) with game studios and technology partners to facilitate game delivery, RNG certification, and platform performance monitoring.
• Regulatory and law enforcement authorities: we will disclose personal data to competent authorities where required to do so by applicable law, court order, or lawful regulatory demand, including disclosures related to suspected money laundering or fraud.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not allow our third-party service providers to use your personal data for their own purposes; they are permitted to process your personal data only for specified purposes and in accordance with our instructions.

6. Cookies and Tracking Technologies

The kkff Platform uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and improve your experience. We use the following categories of cookies:

• Strictly necessary cookies: essential for the operation of the Platform. They include cookies that enable you to log into secure areas, use the cashier, and maintain your session. These cannot be disabled without severely affecting Platform functionality.
• Analytical and performance cookies: allow us to recognise and count the number of visitors, understand how visitors navigate through the Platform, and identify pages or features that require improvement. Data collected is aggregated and anonymised.
• Functionality cookies: enable the Platform to provide enhanced functionality and personalisation, such as remembering your preferred language, region, or betting preferences between sessions.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. To find out more about cookies, including how to see what cookies have been set and how to manage or delete them, visit www.aboutcookies.org or your browser's help documentation.

7. Data Retention

kkff retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data; the potential risk of harm from unauthorised use or disclosure; the purposes for which we process your personal data; and whether we can achieve those purposes through other means.

In general, account data is retained for a minimum of five (5) years following account closure to satisfy anti-money laundering record-keeping requirements. Transaction records are retained for a minimum of seven (7) years in line with standard financial record-keeping practices. Where you have exercised your right to erasure and no legal obligation requires us to retain your data, we will securely delete or anonymise your personal data within thirty (30) days of the verified request.

8. Your Data Protection Rights

Subject to applicable law, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within thirty (30) days of receipt, or notify you if a longer period is required:

• Right of access: you have the right to request a copy of the personal data we hold about you, together with information about how and why we process it.
• Right to rectification: you have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: in certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: you have the right to request that we restrict the processing of your personal data in certain circumstances, for example while you contest the accuracy of the data we hold about you.
• Right to data portability: where processing is based on your consent or on the performance of a contract, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format.
• Right to object: you have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis. You also have an absolute right to object to your personal data being processed for direct marketing purposes.

kkff will not charge a fee to process your data rights request unless it is clearly unfounded or excessive, in which case we may charge a reasonable fee or decline to comply with the request. We may need to request specific information from you to confirm your identity before fulfilling any data rights request.

9. Data Security

kkff has implemented appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption for all data in transit, secure password hashing, access controls limiting data access to authorised personnel only, regular security audits, and firewall and intrusion detection systems.

Where kkff has given you (or where you have chosen) a password that enables you to access certain parts of the Platform, you are responsible for keeping this password confidential. kkff will never ask you for your password. In the event of a suspected security breach affecting your account, please notify us immediately at [email protected] so we can investigate and take appropriate action.

10. Children's Privacy

The kkff Platform is strictly intended for use by adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use the Platform or provide any personal data to us.

If we learn that we have collected personal data from an individual who is under the age of 21, we will take immediate steps to delete that data from our systems. If you believe that a minor has provided personal data to kkff, please contact us immediately at [email protected].

11. Third-Party Links

The Platform does not contain links to external third-party websites as a matter of policy. Should any third-party content appear within the Platform (for example, embedded game content from licensed providers), kkff is not responsible for the privacy practices or content of those third parties. We encourage you to read the privacy notices of any third-party service providers whose services you use in connection with the Platform, including payment providers such as bKash, Nagad, and Rocket.

12. Changes to This Privacy Policy

kkff reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and services we offer. The revised Policy will be posted on this page with an updated "Last updated" date. Where the changes are material, we will notify registered users via the email address associated with their account before the changes take effect.

Your continued use of the Platform following the posting of any revised Policy constitutes your acceptance of the updated terms. We recommend that you review this Policy periodically to stay informed about how we protect your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kkff processes your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related queries within one (1) business day.

Please contact us by email only. Our email address is displayed as plain text below and is not a clickable link.

[email protected]